Driftstörning / Service Disruption

Incident Report for Infracom Infinity

Resolved

Trafiken ser fortsatt stabil ut efter leverantörs åtgärd.
Vi väljer därför att klarrapportera denna incident.

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The traffic still looks stable after actions taken by our provider.
Therefore we declare this incident as resolved.

Posted Sep 19, 2024 - 21:01 CEST

Monitoring

Tid
2024-09-19, 13:00

Omfattning
Ljudkvalitet gällande samtal via Teams / Telia MEX

Trafiken ser fortsatt stabil ut.

Problemen verkar ha orsakats av ett fel hos Leverantör.

Vi fortsätter att monitorera trafiken innan klarrapport.

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Time
2024-09-19, 13:00

Affected Components
Sound Quality Teams calls / Telia MEX

The traffic continues to look stable.

The issues appear to have been caused by a fault with a provider.

We will continue to monitor the traffic before the final report.

Posted Sep 19, 2024 - 13:01 CEST

Update

Tid
2024-09-19, 11:50

Omfattning
Ljudkvalitet gällande samtal via Teams / Telia MEX

Vi ser viss förbättring i trafiken, dock ej relaterat till åtgärden som vidtogs.

Inväntar svar ifrån leverantör.

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A server issue has been detected

Time
2024-09-19, 11:50

Affected Components
Sound Quality Teams calls / Telia MEX

We see some improvement in traffic, though it is not related to the action taken.

Awaiting response from our provider.

Posted Sep 19, 2024 - 11:52 CEST

Update

Tid
2024-09-19, 10:35

Omfattning
Ljudkvalitet gällande samtal via Teams / Telia MEX

En åtgärd har vidtagits.

Vi monitorerar resultatet av denna åtgärd och återkommer med resultat.

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A server issue has been detected

Time
2024-09-19, 10:35

Affected Components
Sound Quality Teams calls / Telia MEX

An action has been taken.

We are monitoring the outcome of this action and will provide an update with the results.

Posted Sep 19, 2024 - 10:38 CEST

Investigating

Det har förekommit en driftstörning
Tid
2024-09-19, 08:00

Omfattning
Ljudkvalitet gällande samtal via Teams / Telia MEX

Vi undersöker anledningen till detta.

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A server issue has been detected

Time
2024-09-19, 08:00

Affected Components
Sound Quality Teams calls / Telia MEX

Audio quality regarding calls via Teams / Telia MEX

We are investigating the cause of this.

Posted Sep 19, 2024 - 09:16 CEST

This incident affected: Infracom PSTN Connectivity (In and Outgoing Public Calls).