Driftstörning / Service Disruption
Monitoring - Tjänsterna är återställda sedan 08:20 och fungerar normalt.

Övervakning
Vi kommer givetvis att fortsätta monitorera trafiken fram till tt:mm och samtidigt utreda grundorsaken.

Skulle ni eller era kunder uppleva fortsatta problem efter tidpunkten för ovan angiven klartid, är vi tacksamma för återkoppling.

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Services are restored since 08:20 and works normally again.

Monitoring
We will continue to monitor the traffic.

If you or your customers experience remaining issues after the resolution time above, please contact us.
Nov 04, 2026 - 08:37 CET
Investigating - Tid
2026-11-04 08:00

Omfattning
Vi har för närvarande en driftstörning och felsökning pågår med högsta prioritet.

Påverkade tjänster/komponenter
Applikationer, Webportal, API

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Time
2026-11-04 08:00

Description
We are currently having operational disruption and investigating the issue with the highest priority.

Affected services/components
Applications, Web portal, API
Nov 04, 2026 - 08:16 CET
Uptime over the past 90 days. View historical uptime.
Infracom Infinity Operational
API Operational
Web Portal Operational
PBX Operational
Apps Operational
Desk Phones & other SIP Devices Operational
Infracom PSTN Connectivity (In and Outgoing Public Calls) Operational
Infracom Siptrunk / ISDN Gateway Operational
Infracom Customer Portal Operational
Infracom Billing (Partner Billing Portal) Operational
Other Operational
AI Services Operational
Transcription Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 4, 2026

Unresolved incident: Driftstörning / Service Disruption.

Nov 3, 2026

Driftstörning / Service Disruption
Resolved - Omfattning: Infinity

Tid: 2026-11-03, 20:05-20:10

Felbeskrivning: En av de fysiska servrarna i vår virtualiseringsplattform fick ett hårdvarufel och startades om. Tjänster som kördes på servern avbröts och startades automatiskt om på andra servrar i klustret.

Åtgärd: Samtliga tjänster är återställda och körs på övriga servrar.

Om ni eller era kunder upplever fortsatta problem efter klartiden ovan är vi tacksamma för återkoppling.

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Service disruption – Infinity

Time: 2026-11-03, 20:05–20:10

Affected components: Infinity

Description: A physical server in our virtualization platform experienced a hardware failure and restarted. Services running on the server were interrupted and automatically restarted on other servers in the cluster.
Resolution: All services have been restored and are running on the remaining servers.

If you or your customers experience remaining issues after the resolution time above, please contact us.
Nov 3, 20:00 CET

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Release - Mobile App
Completed - The scheduled maintenance has been completed.
Oct 29, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 09:00 CET
Scheduled - Tidpunkt för genomförande: 2026-10-29 09:00 -> 2026-10-29 12:00
Påverkade tjänster: Mobile App - iOS & Android (Infracom Infinity)
Beräknad nedtid: 0 min, denna information ges endast upplysningsvis.
Versionsnummer: 2.23.2

Beskrivning:
• Ny startsida: Välj en layout för din roll eller bygg din egen med widgets som köer, missade samtal, röstmeddelanden och favoriter
• Anpassa: Dra widgets för att ändra ordningen, och välj Chatt eller Samtal i bottenmenyn
• Diverse prestandaförbättringar och buggfixar

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Time: 2026-10-29 09:00 -> 2026-10-29 12:00
Affected Components: Mobile App - iOS & Android (Infracom Infinity)
Estimated Downtime: 0 min, this is only to inform about the new version.
Version: 2.23.2

Description:
• New start page: Pick a layout for your role or build your own from widgets like queues, missed calls, voicemail and favorites
• Customize: Drag widgets to rearrange them, and choose Chat or Call history for the bottom bar
• Various performance improvements and bug fixes
Oct 28, 16:00 CET

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

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