All Systems Operational
Uptime over the past 90 days. View historical uptime.
Infracom Infinity Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
PBX Operational
90 days ago
99.99 % uptime
Today
Apps ? Operational
90 days ago
99.97 % uptime
Today
Desk Phones & other SIP Devices ? Operational
90 days ago
100.0 % uptime
Today
Infracom PSTN Connectivity (In and Outgoing Public Calls) Operational
90 days ago
99.89 % uptime
Today
Infracom Siptrunk / ISDN Gateway ? Operational
90 days ago
100.0 % uptime
Today
Infracom Customer Portal Operational
90 days ago
100.0 % uptime
Today
Infracom Billing (Partner Billing Portal) Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 27, 2024

No incidents reported today.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024
Driftstörning / Service Disruption
Resolved - Det har förekommit en driftstörning och vi beklagar den påverkan den har haft för er och era kunder.

Tid
2024-04-20, 08:00-14:00

Omfattning
Samtal till och från uc167

Felbeskrivning
ca 200 av 3500 påverkades

Lösning
Samtliga kunder migrerades till ny server

Alt. Skulle ni, eller era kunder, uppleva fortsatta problem efter tidpunkten för ovan angiven klartid, så är vi tacksamma för återkoppling.

__

A server issue has been detected

Time
2024-04-20, 08:00-14:00

Affected Components
Calls through uc167

Description
~200 out of 3500 calls were affected

Resolution
Customers were migrated to a different server

If you or your customers experience remaining issues after the resolution time above, please contact us.
Apr 20, 08:00 CEST
Apr 19, 2024
Driftstörning / Service Disruption
Resolved - This incident has been resolved.
Apr 19, 18:23 CEST
Monitoring - Servern har startats om och samtal ser ut att fungera.
Vi fortsätter att monitorera.
__

Server has been restarted and calls seems to be working properly again.
We will keep monitoring.
Apr 19, 15:23 CEST
Identified - Tid
2024-04-19 14:45

Omfattning
Vi har för närvarande en driftstörning och felsökning pågår med högsta prioritet.

Problem med server - uc167.

Påverkade tjänster/komponenter
Samtliga kunder på denna server - inkommande / utgående samtal.


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Time
2024-04-19 14:45

Description
We are currently having operational disruption and investigating the issue with the highest priority.

Disturbances at server - uc167

Affected services/components
All customers on this server - incoming / outgoing calls
Apr 19, 15:12 CEST
Apr 18, 2024
Driftstörning hos Tele2 / Service Disruption at Tele2
Resolved - This incident has been resolved.
Apr 18, 16:54 CEST
Update - Trafiken går enligt ordinarie route sedan 09:05 idag.
Vi fortsätter att monitorera innan vi klarmarkerar incidenten.

___

The traffic has been running on its regular route since 09:05 today.
We will continue to monitor before we clear the incident.
Apr 18, 10:15 CEST
Update - Trafiken ser stabil ut efter omstyrning till annan leverantör.

Vi upplever att Trafik som fortfarande är hårt styrd mot Tele2 ser bättre ut, men fortsätter att monitorera en stund till innan beslut tas om att återgå till ordinarie route.

Vi inväntar fortfarande svar ifrån Tele2 på felanmälan.

____

The traffic looks stable after rerouting to another provider.

We are finding that traffic still directed towards Tele2 is looking better, but we will continue to monitor it for a while longer before deciding to return to the regular route.

We are still awaiting a response from Tele2 regarding the error report.
Apr 18, 08:23 CEST
Monitoring - Vi har nu styrt om trafik som är möjlig att styra om till andra leverantörer.
Inväntar svar ifrån Tele2 på felanmälan som är gjord.

____

We have now redirected traffic that can be redirected to other suppliers.
Awaiting response from Tele2 regarding the reported fault.
Apr 17, 16:55 CEST
Identified - Tele2 har för närvarande en driftstörning.

Detta orsakar fördröjning på utgående samtal som routas via Tele2.



__

Tele2 is currently having a Service Disruption.

This seems to cause delayed outbound calls routed through Tele2.
Apr 17, 16:33 CEST
Apr 17, 2024
Apr 16, 2024
Release - Mobile App
Completed - The scheduled maintenance has been completed.
Apr 16, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 09:00 CEST
Scheduled - Tidpunkt för genomförande: 2024-04-16 09:00 -> 2024-04-16 12:00
Påverkade tjänster: Mobile App - iOS & Android (Alla brand)
Beräknad nedtid: 0 min, denna information ges endast upplysningsvis.
Versionnummer: 2.11.2

Beskrivning:
• Förbättrad köhantering
• Buggfix

__

Time: 2024-04-16 09:00 -> 2024-04-16 12:00
Affected Components: Mobile App - iOS & Android (All brand)
Estimated Downtime: 0 min, this is only to inform about the new version.
Version: 2.11.2

Description:
• Improved queue handling
• Bug fix
Apr 15, 09:35 CEST
Apr 15, 2024
Driftstörning / Service Disruption
Resolved - This incident has been resolved.
Apr 15, 13:01 CEST
Monitoring - Påverkade tjänster/komponenter
Teams Infinity App

Tjänster återställda
Applikationen ser nu ut att fungera normalt igen.

Övervakning
Vi kommer givetvis att fortsätta monitorera trafiken och samtidigt utreda grundorsaken.

Skulle ni eller era kunder uppleva fortsatta problem efter tidpunkten för ovan angiven klartid, är vi tacksamma för återkoppling.

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Affected services/components
Teams Infinity App

Services restored
The application now appears to be functioning normally again.

Monitoring
We will continue to monitor the traffic and at the same time investigate the root-cause.

If you or your customers experience remaining issues after the resolution time above, please contact us.
Apr 15, 09:45 CEST
Investigating - Tid
2024-04-15 08:00

Omfattning
Vi har för närvarande en driftstörning och felsökning pågår med högsta prioritet.


Påverkade tjänster/komponenter
Teams Infinity App

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Time
2024-04-15 08:00

Description
We are currently having operational disruption and investigating the issue with the highest priority.

Affected services/components
Teams Infinity App
Apr 15, 08:24 CEST
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

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