Release - Mobile App
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 03, 2025 - 09:00 CEST
Scheduled - Tidpunkt för genomförande: 2025-04-03 09:00 -> 2025-04-03 12:00
Påverkade tjänster: Mobile App - iOS & Android (Alla brand)
Beräknad nedtid: 0 min, denna information ges endast upplysningsvis.
Versionnummer: 2.15.2

Beskrivning:
• Livechatt
• Prioriterade kontakter
• Buggfix

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Time: 2025-04-03 09:00 -> 2025-04-03 12:00
Affected Components: Mobile App - iOS & Android (All brands)
Estimated Downtime: 0 min, this is only to inform about the new version.
Version: 2.15.2

Description:
• Live Chat
• Priority contacts
• Bug fix
Apr 3, 2025 09:00-12:00 CEST
Uptime over the past 90 days. View historical uptime.
Infracom Infinity Operational
90 days ago
99.9 % uptime
Today
API Operational
90 days ago
99.84 % uptime
Today
Web Portal Operational
90 days ago
99.85 % uptime
Today
PBX Operational
90 days ago
99.97 % uptime
Today
Apps ? Operational
90 days ago
99.85 % uptime
Today
Desk Phones & other SIP Devices ? Operational
90 days ago
99.98 % uptime
Today
Infracom PSTN Connectivity (In and Outgoing Public Calls) Operational
90 days ago
99.98 % uptime
Today
Infracom Siptrunk / ISDN Gateway ? Operational
90 days ago
99.98 % uptime
Today
Infracom Customer Portal Operational
90 days ago
99.98 % uptime
Today
Infracom Billing (Partner Billing Portal) Operational
90 days ago
99.96 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 3, 2025
Release - Desktop App (All Brands)
Completed - The scheduled maintenance has been completed.
Apr 3, 09:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 09:00 CEST
Scheduled - Tidpunkt för genomförande: 2025-04-03 09:00 -> 2027-04-03 09:05
Påverkade tjänster: Desktop Applikation Windows/Mac (Samtliga övriga brands)
Beräknad nedtid: 0 min, denna information ges endast upplysningsvis.
Versionnummer: Stable 2.1.8

Release-notes: https://docs.icc.infracom.se/docs/stable

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Tidpunkt för genomförande: 2025-04-01 09:00 -> 2025-04-01 09:05
Affected Components: Desktop Application Windows/Mac (All other brands)
Estimated Downtime: 0 min, this is only to inform about the new version.
Version: Stable 2.1.8

Release-notes: https://docs.icc.infracom.se/docs/stable
Mar 31, 09:49 CEST
Apr 2, 2025

No incidents reported.

Apr 1, 2025
Release - Desktop App (Infinity Brand)
Completed - The scheduled maintenance has been completed.
Apr 1, 09:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 09:00 CEST
Scheduled - Tidpunkt för genomförande: 2025-04-01 09:00 -> 2027-04-01 09:05
Påverkade tjänster: Desktop Applikation Windows/Mac (Enbart Infinity Brand)
Beräknad nedtid: 0 min, denna information ges endast upplysningsvis.
Versionnummer: Stable 2.1.8

Release-notes: https://docs.icc.infracom.se/docs/stable

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Tidpunkt för genomförande: 2025-04-01 09:00 -> 2025-04-01 09:05
Affected Components: Desktop Application Windows/Mac (Only Infinity Brand)
Estimated Downtime: 0 min, this is only to inform about the new version.
Version: Stable 2.1.8

Release-notes: https://docs.icc.infracom.se/docs/stable
Mar 31, 09:48 CEST
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Driftstörning hos Telenor / Service Disruption at Telenor
Resolved - This incident has been resolved.
Mar 26, 16:45 CET
Monitoring - Trafiken ser bättre ut, men vi saknar klarrapport ifrån Telenor

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The traffic looks better, but we are missing a final report from Telenor.
Mar 26, 16:08 CET
Investigating - Telenor har för närvarande en driftstörning.
Problem med att koppla upp samtal

Får ni felrapporter som ni misstänker inte har med störningen att göra så är det viktigt att ange inblandade operatörer i de exempel som skickas in.

__

Telenor is currently having a Service Disruption.
Problems establishing calls

If you are having issues that is unrelated to this disruption, please contact us.
Mar 26, 14:59 CET
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Driftstörning / Service Disruption
Resolved - Tid: 2025-03-22 05:00

Åtgärden som gjordes fungerade och systemet fungerar normalt igen.

____

Time 2025-03-22 05:00

The affected system components are working normal again
Mar 22, 06:50 CET
Update - Tid
2025-03-21 22:30

Uppdatering:
En större arbete har påbörjats för att åtgärda problemet.
Estimerad klartid: 2025-03-22 03:00

Påverkade tjänster/komponenter
Köhistorik / Köstatistik / Samtalshistorik

----------

Time
2025-03-21 22:30

Update:
A larger effort has been initiated to address the issue.
Estimated time of resolution: 2025-03-22 03:00

Affected services/components
Queue History / Queue Statistics / Call History
Mar 21, 23:04 CET
Identified - Tid
2025-03-21 18:00

Omfattning
Vi har för närvarande en driftstörning och felsökning pågår med högsta prioritet.

Påverkade tjänster/komponenter
Köhistorik / Köstatistik

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Time
2025-03-21 18:00

Description
We are currently having operational disruption and investigating the issue with the highest priority.

Affected services/components
Queue History / Queue Statistics
Mar 21, 22:18 CET
Mar 21, 2025
Mar 20, 2025
Driftstörning / Service Disruption
Resolved - Övervakning
Vi har nu övervakat berörda tjänster och anser att problemet är åtgärdat.

Vi beklagar det inträffade för er och era kunder under denna driftstörning.

Skulle ni eller era kunder uppleva fortsatta problem efter klartiden, är vi tacksamma för återkoppling.

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Monitoring
We have now finished monitoring.

We confirm that the issues have been resolved.

We apologize for any inconvenience you and your customers experienced during this incident.

If you or your customers experience remaining issues after the resolution time above, please contact us.
Mar 20, 14:34 CET
Monitoring - Tid
2025-03-20 12:30

Omfattning
Vi har närvarande en driftstörning, generella fördröjningar.

Trafiken ser nu bättre ut, men vi fortsätter att monitorera detta.

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Time
2025-03-20 12:30

Description
We are currently experiencing a disruption, causing general delays.

The situation with the traffic now looks better, but we continue to monitor it.
Mar 20, 12:46 CET
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